Shipping policy

SHIPPING POLICY

PROCESSING TIME

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.

DELIVERY TIMES

European Union: 7–12 business days
Rest of Europe (non-EU): 10–15 business days

Please note that delivery times are estimates and may vary depending on your location and local postal services. Delays caused by customs or local carriers are outside our control.

SHIPPING RATES

Orders over €100: Free shipping within the EU
Orders under €100: Flat rate €4.95 within the EU

For non-EU countries, shipping costs are calculated at checkout based on your location.

CUSTOMS & DUTIES

Orders shipped within the EU are not subject to additional customs duties. For orders shipped outside the EU, the buyer is responsible for any import duties, taxes, or customs fees charged by your country. These charges are not included in the product price or shipping cost.

TRACKING YOUR ORDER

Every order includes tracking. Once your order ships, you will receive an email with a tracking number and a link to follow your package. Please allow 24–48 hours for tracking information to update after receiving the email.

INCORRECT ADDRESS

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to us due to an incorrect address, the buyer is responsible for additional shipping costs to reship the order.

LOST OR DELAYED PACKAGES

If your package has not arrived within 20 business days of the shipping confirmation, please contact us at info@maranoriviera.com. We will investigate with the carrier and work to resolve the issue. If a package is confirmed lost, we will send a replacement or issue a full refund.

CONTACT

For any questions regarding shipping:
Email: info@maranoriviera.eu
Response time: within 24 hours